delvonna™ · customer care
Contact Us
Questions about a outdoor product or an order? Our customer-care team is here to help.
How to contact us
Email service@delvonna.com or call +8615197818260. For order questions, include your order number, the email used at checkout, and a short description of the issue.
Questions about a product
Please include the product name or URL and the detail you need, such as dimensions, materials, capacity, weight, weather suitability, fuel compatibility, assembly requirements, intended use, care, color, or components. Product-specific information shown on the product page should be reviewed before purchase.
Problems with an order
For damaged, defective, incorrect, or incomplete items, contact us within 7 calendar days after delivery. Include clear photographs or videos of the item, the issue, the exterior packaging, and the shipping label. After review, a confirmed problem attributable to us will be resolved without additional cost caused by that error.
Before returning an item
Do not automatically send merchandise to our registered business address. Email service@delvonna.com first. Approved returns must be sent to the return location supplied by customer support. Unauthorized returns may be delayed, rejected, or lost.
Response time
We aim to respond within 24 hours. More complex carrier, fulfillment, payment, or return investigations may require additional time, but we will provide available updates.
Need help?
Email service@delvonna.com with your order number and a clear description of your question. Our customer-care team is available 24/7 (24 hours a day, 7 days a week).
Company information
Business & contact details
- Brand
- delvonna™
- Legal company name
- Hangzhou Huaqiao Zhonghe Trading Co., Ltd.
- Owner
- Li Qiao
- Website
- delvonna.com
- Business address
- Room 502-87, Building 2, Zhejiang Private Enterprise Development Building, No. 23 Fuye Lane, Yingfeng Subdistrict, Xiaoshan District, Hangzhou City, Zhejiang Province
- Customer support email
- service@delvonna.com
- Customer support phone
- +8615197818260
- Customer service hours
- 24/7 (24 hours a day, 7 days a week)